Bilingual AI front desk
Built for: Steinway Street shops and travel agencies, immigration and general law offices, any business with Arabic‑speaking customers.
- The problem
- Customers message in Arabic and English at all hours. Staff answer the same questions about hours and prices again and again, and enquiries arrive half‑complete, so every lead needs a call back just to get the basics.
- What we built
- A chat assistant that greets customers in their language, answers common questions, and walks them through a short intake: what they need, when, how many people, name and number. The office gets one clean summary in English.
- Arabic and English, with right‑to‑left layout
- Never quotes a price it doesn't know; it hands off to staff
- Works on a website, WhatsApp or text messages
- Result in testing
- A complete enquiry (need, dates, travellers, name, phone and preferred reply method) is collected in about a minute, in either language, with nothing for staff to re‑type.
- "السلام عليكم، أريد عمرة في رمضان"Customer writes in Arabic
- Assistant replies in ArabicAsks dates, travellers, name, phone
- Summary written in EnglishUmrah, Ramadan 2027, 4 travellers
- Sent to the officeInbox, CRM or WhatsApp group